Privacy Policy

Effective date: 2 December 2025

1. Introduction

Hall and Wall ("we", "us", "our") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to personal data collected through our website and any related services.

2. Who we are

Hall and Wall is a curator and retailer of wall art, vintage paintings and interior accessories. If you have questions about this policy or about our data practices, please contact us at info@hallandwall.com.

3. Information we collect

We collect the following categories of information:

• Contact information: name, email address, postal address, telephone number — for orders, enquiries and customer support.
• Account data: login details and account preferences if you create an account on our site.
• Order & payment information: billing and shipping address, order details and payment transaction references. (We do not store full payment card details — payment processing is handled by our payment providers.)
• Communications: messages you send to us, support tickets and marketing preferences.
• Technical & usage data: IP address, browser type, operating system, pages visited, referring URLs and other analytics data collected automatically when you visit our site.
• Cookies & similar technologies: small text files used to recognise your device and remember preferences. More on cookies below.

4. How we use your information

We use the information we collect for purposes including:

• Processing and fulfilling orders, including shipping, returns and customer service.
• Handling payments and preventing fraud.
• Communicating with you about your orders, account, promotions and updates (where permitted).
• Personalising your experience on the site, remembering preferences and improving our product offering.
• Analysing site usage and performance to help improve our website and services.
• Complying with legal obligations or protecting our rights where necessary.

5. Legal basis for processing (EEA / UK visitors)

If you are in the European Economic Area or the UK, we process personal data on the following grounds:

• Contract: to fulfil our contract with you (for example, to deliver items you have purchased).
• Consent: where you have given consent (for example, to receive marketing emails). You may withdraw consent at any time.
• Legitimate interests: to run and secure our business and website, provided this does not override your rights and freedoms.
• Legal obligations: where processing is necessary to comply with a law or court order.

6. Sharing and disclosure

We may share your information with:

• Service providers: third-party companies that perform services on our behalf such as payment processors, couriers, hosting providers and analytics services.
• Legal and safety: law enforcement or other authorities if required by law or to protect our rights, customers or property.
• Business transfers: in the event of a merger, sale, reorganisation or transfer of assets, customer data may be transferred as part of that transaction.

We require service providers to protect personal information and only process it as instructed.

7. Cookies and tracking

We use cookies and similar tracking technologies to provide and personalise our service, remember preferences and gather analytics. You can manage cookie preferences through your browser settings and, where available, our cookie banner. Blocking some cookies may affect site functionality.

8. Third-party links and services

Our site may contain links to third-party sites and may use third-party services (for example, payment gateways and social media). This policy does not apply to those third parties — please review their privacy notices before providing personal information.

9. Data security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss or disclosure. However, no method of transmission or storage is completely secure. If you suspect a security breach involving your data, please contact us immediately.

10. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations and resolve disputes. Retention periods vary depending on the type of data and the purpose for which it was collected.

11. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal exceptions).
• Restrict or object to certain processing activities.
• Request data portability where applicable.

To exercise these rights or ask questions about your personal data, contact us at info@hallandwall.com. We may ask for information to confirm your identity before fulfilling requests.

12. Children

Our site and services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us so we can take appropriate steps.

13. International transfers

Personal data may be transferred to, processed and stored in countries outside your own. Where required, we take steps to ensure appropriate safeguards are in place (for example standard contractual clauses) to protect your information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page will show when the latest changes took effect. We encourage you to review the policy periodically.

15. Contact us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact:

Hall and Wall
Email: info@hallandwall.com